Privacy Policy — Lahore Blooms

Last updated: 11 Nov 2025

We respect your privacy. This notice explains what we collect, why, and how you can control your information.

Who we are
Lahore Blooms — Lahore, Pakistan (online florist & décor).
Website: https://lahoreblooms.com
Email: lahoreblooms@gmail.com · WhatsApp: +92-322-7555459

What data we collect

  • Order & contact details: name, phone/WhatsApp, email, delivery area/address, order notes, reference photos, payment confirmation (e.g., bank transfer screenshot).

  • Operational media: prep/final photos we create for your approval and records.

  • Website usage: cookie/analytics data (pages viewed, device/browser) to keep the site working and improve it.

  • Optional: comments you post on our site (if enabled).

We do not store card numbers on our servers.

How we use your data

  • Prepare your flowers/décor and arrange same-day delivery or on-site setup.

  • Share prep/final photos for your approval via WhatsApp or email.

  • Customer support, guarantees, refunds or replacements.

  • Site security, fraud prevention, and legal compliance.

WhatsApp, calls & messages

If you contact us on WhatsApp/phone, you consent to order-related updates, photos, and support messages. You can stop non-essential messages anytime by telling us on WhatsApp.

Media you upload

If you upload images, avoid embedding EXIF GPS location data. Visitors to the site can download and extract location data from images on the website.

Cookies

  • If you leave a comment, you may opt-in to saving your name, email and website in cookies for convenience (lasts up to 1 year).

  • Visiting the login page may set a temporary cookie to check cookie support (removed when you close the browser).

  • When you log in, we set cookies to save your login and display preferences (login cookies up to 2 days, screen options up to 1 year; “Remember Me” keeps login for 2 weeks; logging out removes login cookies).

  • Editing/publishing an article may set an additional cookie recording the post ID for 1 day.

  • Basic analytics cookies may run to help us improve performance. You can block cookies in your browser, but the site may not function fully.

Embedded content from other sites

Articles may include embedded content (e.g., videos, images). Embedded content behaves exactly as if you visited the other site and may collect data, use cookies, and track your interaction, especially if you are logged in to that other site.

Who we share data with

  • Delivery/setup staff: only the details needed to complete your order.

  • Payment providers/banks: transaction confirmation details.

  • Spam/security tools: automated checks for abuse and fraud (e.g., spam detection for comments).
    We do not sell your personal data.

How long we keep data

  • Orders & chat records: typically 12 months (to support guarantees, replacements, taxes/records).

  • Financial records: retained as required by law.

  • Comments: kept indefinitely so we can recognize and auto-approve follow-ups.

  • User accounts (if any): profile information is editable by you and admins; you can delete your account (username cannot be changed).

Your rights

You can request to:

  • Access an exported file of your personal data we hold.

  • Correct inaccurate data.

  • Delete your data (except what we must keep for legal/operational reasons).
    To make a request, contact lahoreblooms@gmail.com or WhatsApp +92-322-7555459.

Where your data is sent

Visitor comments (if enabled) may be checked through an automated spam detection service. Hosting/analytics providers may process data on servers outside Pakistan under their safeguards.

Security

We use reasonable technical and organizational measures to protect your data. No system is perfectly secure; please contact us immediately if you suspect unauthorized use.

Children’s data

We sell to adults. If a minor contacts us, a parent/guardian should provide the necessary details and handle payment/delivery.

Changes to this policy

We may update this page from time to time. We’ll revise the “Last updated” date above when we do.

Questions?
Email lahoreblooms@gmail.com· WhatsApp +92-322-7555459
Address: Lahore, Pakistan (delivery across city; no walk-in retail)